Descripción del puesto
Overview of the Role
The Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.
Hiring talent at PagerDuty is a serious business. We believe that customer success is just as important to the growth of a company as sales, marketing or engineering. We are looking for a Customer Success Associates at PagerDuty to partner with our Customer Success Managers (CSM's), and operate as a supporting contact for requests from our most strategic customers. They focus on maximizing customer value and accelerated adoption of PagerDuty across the strategic customer base. You’ll also be working across various teams within the organization to help drive process improvements and efficiencies.
Do you enjoy working directly with customers? Do you feel comfortable leading a virtual customer meeting? Do you love asking questions and learning? Do you have a growth mindset? Then our Customer Success Associate position is the perfect role for you.
Responsibilities
- Partner with the Customer Success team to ensure that we are on track to achieve and exceed success metrics on the assigned book of business
- Ensure that every client derives the most value possible from PagerDuty through education and support
- Help CSM's prepare client presentations for meetings
- Provide general account support, while also gaining client-facing experience
- Research accounts, identify key players and initiate outreach with customers
- Support the on-boarding process for new accounts to ensure successful implementations
- Document product feedback from customers and advocate for feature enhancements to product team
Requisitos
- A bachelor's degree in Marketing, Business or related field
- 0-2 years of experience in a customer facing role such as Customer Support or Customer Success
- Excellent interpersonal and communication skills — written and verbal
- Strong time management skills and ability to balance multiple deliverables as you’ll be working in a high volume environment
- You are passionate and have a drive to learn on the job from other team members
- Able to handle pressure, results oriented, and an excellent standout colleague
Beneficios
- Personalized English Classes once or twice per week (1 hour each class) if needed.
- Remote culture always.
- Health Insurance
- Variacode Stock Options if the employee has been in the company for more than one year.
- Bonus:
- Two times in the year: September 18th and December 25th.
- 10% of the monthly salary if the employee has less than one year in the company.
- 15% of the monthly salary when the employee has been in the company for more than one year.
- Paid Leave days.
Additional Programs:
- 5% sales commissions if you bring a sales opportunity, and the opportunity is won.
- USD $500 if you bring a new employee using our referral program.